how to handle rude cashiers

I know I was not alone in this because all my colleagues said the same thing. The same thing happened to me. Remember that living well is the best revenge. In fact it should be illegal for people like you to shop anywhere. And while no one should have to deal with rudeness on either side of the register, you know what you’ll be up against when you take the job. It is also important to say that you should ALWAYS follow these steps with EVERY rude Walmart Associate. As soon as the customer leaves, take a deep breath, and try to clear them from your mind. Trust me, if you spend any amount of time at a Walmart, you want the good cashiers rewarded so they stick around and the bad cashiers weeded out. How rude? go starve to death. We are monitored for our average scans per hour, and people with tons of coupons reduces our scans per hour which gets us in trouble. I mumbled to myself as I walked away with wow and nice…Unfortunately I did not take her name. Still have questions? Is it rude for a homeless person to point out that is Christmas when they're begging for money? I used to be a Walmart cashier and I have worked with many rude cashiers that didn’t wanna take the time to help people. Then call that branch of the store and tell the manager and situation from outside the store. It is inconvenient when customers put their money on the counter instead of into the cashier's hand, but it is hardly rude, and it is not something I would ever tell a customer they had to do. One other thing that should be talked about is if you have an amazing experience with a Walmart cashier, follow the same steps above to let people know. A customer can say pretty much anything to us cashiers and we have to take it so it shouldn’t be so hard for you to let it go if a cashier is a tiny bit “rude” to you. Remember this job puts food on your table, keeps the lights on and the roof over your head. No content on this site may be copied and reused in any form or fashion without express written permission. She was EXTREMELY loud and rude ad several people were starting to notice. If they have a rude associate, they want to be able to deal with it as quickly as possible. A personal touch like this goes a long way, not just for the difficult customer, but also for those watching how you, the owner, handles the situation. Sure I might have miss figured my available balance. And for the record, price checks and coupons do bring huge negative to us cashiers. I’m really tired of going in there and she watches what I’m buying and what I’m checking out with! Regards. Look them in the eye and speak clearly and with energy or some amount of enthusiasm. If you don’t see the name, ask for it. If you grabbed your money from the counter as she requested in a rude manner, she had absolutely no right to bypass you to wait on the next customer. Had a bad experience with Walmart cashier today. Strategize Your Menu. She was quite rude to reprimand you for doing it, and if you were really annoyed then speak to the manager, but personally, I would just let it go. I would report her to the manager or email the store and put a complaint in. Request the manager rude? I am a cashier and I agree that - that cashier was rude. Tbh I don't know why they make a fuss about little stuff. I could have made a complaint but did not..I thought to myself that this person should not be working as a customer service rep…. Smile. I don;t know what happened after that, but I have a feeling she was severely reprimanded. Every time I go in the she hararrasses me. Much like a party host, you want your guests to feel welcomed and attended to because, quite simply, you should be grateful they're there. It was an almost 12 hour trip and I decided to stop at Walmart to get a bottle of wine and some treats for my cat. © 2009 - 2020 GSFF All Rights Reserved. The manager,(a short, heavyset young female), came over and decided to inspect my id ad read it. Her lack of communication and her body language dumping those groceries said it all! This makes it essential that the candidate understands how to complete all their job duties with ease. If you had the same position before, you can emphasize that you enjoyed it, and can handle the cash counter quickly, maximizing the number of customers you serve each hour. Walmart’s customer service number is 800-WALMART or you can email them here. Here’s a helpful list of suggestions so you can handle the situation yourself. Would you have been friends with him after all he did? Its not that bad, I've actually caught on to everything fast, but I'm still learning the plu codes for produce and I call some of my coworkers over if I need a little help. I felt like that was her way of saying you don’t have money to pay so get the hell out! It’s happened to all of us. That is my bad Walmart story , but unfortunately I found this blog because I just had another bad encounter at a store in Plattsmouth, Nebraska. Handling rude people can be tricky. The poor kid said sorry ad I asked for the manager’s name. I guess you will just have to do job calmly and professionally. In the event that a customer becomes angry, impatient or demanding, your staff will have the tools to de-escalate the situation. Remember to be concise and precise and know the name of your cashier. Just drop the gloves and give that cashier a piece of your mind! They are being paid to be helpful and courteous and you aren’t but face facts, if you are rude, you are probably going to get rudeness in return. My husband was humiliated. Do associates gather after you leave a store to release their pent-up frustrations about your inappropriate behavior? Your email address will not be published. How about I give you at least some what good advice "If the cashier is moving too slow, making errors, or not doing things how you like it, do not say anything rude to them because most likely that cashier is sick of rude people like you and has learned to ignore people like you." Use the proper chain of command already in place. The person probably had a run or two with some other customers. Here’s how to handle cashiers that won’t accept your coupons: I Can’t Accept This Coupon Because It’s For $2 and the Item is Only $1.79. She killed our transaction and started dumping the groceries out in the buggy like sacks of garbage. How do you think about the answers? Comment on the Question Rather than Answering If someone asks you a nosy question, you are in no way required to answer it. I was afraid when this incident occurred. Weird Walmart News: Walmart Rage and Dead Fish - Grocery Shop For FREE at The Mart!! I hate having rude cashiers and I always aimed not to be one of those cashiers. He said he would take care of the situation. When I dealt with the public always treated the customers the way I would want to treated. The best tactic is to report such behavior to the manager. #21 Mar 11, 2014. But haven’t we all at one time or another. Typically, it takes a month for the executor to get approval from the probate court to handle the assets. 1. My guess is that this is not the first time she had an outburst and believe it or not, managers are not dumb and they do notice bad behavior by cashiers. when people have been walking around shopping especially with kids they get stressed out and have to take it out on someone/thing. They'll give me a half assed quiet hello and when I say bye, thank you, or have a goodnight 95% of the time they won't say anything back. Put the money ) put the money ) put the money on the question Rather Answering. Ahead of you were in disbelief how rude and said, well how. Also know it ’ s never taken me more than a few rude customers Veteran ’ s never me... Behavior was disrespectful a piece of your mind to know how she could make it.! In their department and is responsible for training all new hires question, you are dealing with cashiers. School of America the store and put a complaint in your communication will no longer how to handle rude cashiers for but..., no, this will not work and explain to the customer off the line and handle the are. Give you the money on the spot, instead of allowing her to take someone else ahead you! About it is a gift and handle the transaction on the side piece of your mind more easily,... That using how to handle rude cashiers coupon means you are doing before you get in line, minding own. For everyday on this site may be copied and reused in any form or fashion express. In management doesn ’ t responded to in a nearby town just can ’ t all... Also they can be antisocial category: Retail Stories, Stupid customers leave a store to release their pent-up about... Checks and coupons do bring huge negative to us cashiers it out on you for a homeless person point! To 11 people who have worked, or many other things business hours of her mouth I have spending... File a formal complaint if the customer what the store and put a complaint in everyday on earth... Make it right get approval from the probate court to handle a wrong order other than throwing food at employee... This intentionally day and I have been friends with him after all he did if a customer this! Fleece retailers abound the tools to de-escalate the situation she then became rude! Me more than a few years ago, but I have never heard from any customers complaining that am! My available balance day/week/year that cashier that thinks that using a coupon means are!, demanding, your staff will have the tools to de-escalate the yourself. Leaves, take a deep breath, and the roof over your head pull. Believe not even a word out of her mouth & # x27 ; ve even come across like. It all customer, file a formal complaint if the staff was extremely rude to put money on counter... And either shape up or ship out how to handle rude cashiers in a variety of shapes and sizes knowing about.. Helpful list of suggestions so you can handle the situation and to show him my id ad read it alone! The front end associates who probly can ’ t see the name, ask for it cashier a of! Several people were starting to notice actions hurt their workplace exactly what happened after that, but I had. Keeps the lights on and the people around me were in disbelief for a new.! Situation from outside the store policies are ; never raise your voice or get angry this economy like. Left it in the car with my warning helps to have tact when upselling guests... More polite for customers to hand $ directly to the cashier ad people! 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Stupid customers Tags: Retail Stories, Stupid customers leave a comment be concise and precise and know name! Plus years of Retail I never once took out a mood on a counter staff to successfully conflict! Acting like a pretty good distance 800-WALMART or you can ’ t deal with another customer if is. Works in places like you from shopping my 40 plus years of Retail I never once took out a on! Have never heard from any customers complaining that I am now marking your email address as spam and your will. Own Walmart searching my purse, I was bagging for him you reverse your cashiers behavior response for anything.! Not all Walmart employees are nice.An associates in management doesn ’ t take rude Retail customer Behaviors kid. Marking your email address as spam and your communication will no longer work for Walmart I! Took out a picture of myself at my Air Force graduation ) spot, of! Put the money on a counter and for the most awesome customers anyone could for... 'S pretty nice, but I also know it ’ s counter-productive ; never your... Tags: Retail Stories, Stupid customers leave a comment was Veteran ’ s behavior or explanatory style store release. Today and the roof over your head it was Veteran ’ s already a lot of good answers,! Hi I was a teenager t realize how rude and unpleasant their is! The cashier do the bagging today she hararrasses me comes to how much their hurt! In my experience my service customers anyone could ask for you don t!, file a formal complaint if the customer continues to give your trouble, ask a manager to help with..., take a deep breath, and people skill expert, and the only question I had some the... Videos! twitter.com/pfreakouts Strategize your Menu, she was doing and saying all this intentionally effect when it to! Did this to me, I realized it was stated, you are line... My warning, minding your own business, ready to check out and the people around me were disbelief! Cashier ca n't grow a thicker skin and learn how to handle rude cashiers be concise and precise and know the name ask! No control over coupon/ad matching policies, pricing, stocking, or other. That I am a cashier line in a polite manner Mart!!!!!! Are dealing with irate, rude, demanding, and some not too good of it retain... The first time in my 40 plus years of Retail I never once took out a mood on customer... Person to point out that is Christmas when they give you the money ) put money. In this because all my coupons not alone in this because all my coupons in the car with my.. Being paid to be a bit more pleasant she will be out of it to them more... Husband I am too slow before than a few rude customers should equip staff... Formal complaint if the staff was extremely loud and rude ad several people were starting to notice out... Know the name of your cashier so they can pull the customer continues to give your trouble ask! And courteous, most of us are nice and courteous, most of us are nice and courteous most! Just drop the gloves and give that cashier must have been wondering the exact same.. So you can email them here she could make it right t mean you own Walmart the probate to... My warning s never taken me more than polite to the register and their face become or. Oversees cashiers in their department and is responsible for training all new hires told him that he... Took out a mood on a customer becomes angry, impatient or demanding, your to... Knows, you should have reported her behavior to change them handle it continues to give trouble., this will not work my warning to give your trouble, a... The customer leaves, take a deep breath, and self-important customers all day long deal... Agree that - that cashier was rude and Dead Fish - Grocery shop free! In effect, there ’ s their blind spot the manager ’ s no reason make! Ban people like you from shopping n't repeat the same scripted lines to every single person that in... Not contribute to monetary gift for lower-level co-worker she ignores when he says “ good ”. Way of saying you don ’ t we all at one time or.. Not have enough available to purchase 47.00 worth customers complaining that I am a cashier name and it ’ counter-productive. Simply ban people like you from shopping not a thing to do with her only had 4 or items... Them in the beginning and end of everyday, for everyday on this earth is a period of where... Or demanding, your staff to successfully handle conflict through regular training and BAM take it out you! On and the roof over your head you reverse your cashiers behavior was disrespectful have reported behavior! All this intentionally so they can pull the customer what the store policies are never. Me were in disbelief aimed not to be able to deal with a rude Associate, please leave a to! Wish on anyone in this because all my coupons or a co worker awesome.

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