me:"Sophie. Once got called upstairs to see why there was no sound output on an AV setup. More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Did you try turning it off and on again? Had a user one time a few years ago call the on call number after hours about 11pm to ask why her laptop computer won't run anymore. I think they’re trying to figure out if Ian actually has anything damaging that could make him a liability as a whistleblower? because at some point that audit will get out - and they need to have a rebuttle. ** We've got a … Press J to jump to the feed. Wait so Ian wrote the sack of crap that is this audit, as an employee of the company and handed it to management. Jerry Seinfeld, Dwayne Johnson, and Jeff Bridges do AMA's, stories from the Tales From Tech Support subreddit,… I hope that you'll enjoy this podcast, to contact me please email this email; theredditpodcast@gmail.com. Had a funny one the other day I just had to share. Just your regular user saying yes did that to basic checks even if they did not in fact do that. Thanks for tuning in! And to be honest I want to just keep wondering. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Many years ago, when I was a sysadmin, the way we'd figure out who owned unlabled systems was to change the Message Of The Day to "Unless you claim this system in a week, I'm powering it off and reformatting it". Hello Tales from Tech! By using our Services or clicking I agree, you agree to our use of cookies. End user just wants her computer fixed! This is great. Edit: Striking the one from this post, did not read correctly. If I'm Adso of Melk, I've found that the mysterious Aristotle book on humor was instead ripped off angry standup routines performed at an airport hotel bar open mike night. M: thank you for calling major phone manufacturer, my name is OP, how can I help you? I start reading the audit report. Did you try turning it off and on again? He is extremely paranoid and most of his requests are asinine. We wouldn't reformat them immediately, but we would pull the ethernet cable and see who yelled. The Museum of Endangered Sounds, were almost all dinosaurs feathered? I recently got my hands on the audit. ** We've got a bit of a … I'm LawTechie and I'm trying to close out some audit findings. ‎I think that you will enjoy this podcast if you like Reddit, but don't like having to read that long paragraph! Clearly Sophie has something she wants to say, but she's either writing a volume or choosing her words very carefully. ", me:"It's the large one. In a professional report, a finding is a concise description of the problem, what happens if it goes wrong/gets exploited and how important it is to the business. That... sounds like something that happened in a "Dilbert" comic. I can't quite figure out if Ian is actually a single person or a literary device that covers a type of person you encounter. I mean, I'm not arguing that the audit is a crapsack, but it does sound like there are legitimate findings in there. If I show progress, I might be able to get out from under Aarush and Ian and the Vault project. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. But then the scales fell from their eyes and saw that there was rot and indifference throughout their production and development environments. Do you have a minute?". The student thought the battery was internal and hadn't thought to attach the whopping great big battery pack inside the camera bag we'd given to him earlier that day. So LT is on the Vault because Vincent didn’t like his contributions to the network/server audit? What are they actually looking to get out of this? Makes sense to me. I could shop around and maybe get lower prices, but a repaired secondhand exchange LCD would cost me 30.6 USAian kilomonies; if I neglected to return my PFD to the vendor, or it was beyond repair, I would have to pay an additional 231.2 USAian kilomonies, so approximately US$262,000 to buy outright a secondhand replacement unit with a … C: this morning I changed my password and now my phone won't charge. Long time no post. r/talesfromtechsupport: Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. They’ve safely moved him into the vaporware project for now so that he can’t do any major damage, and I guess they want lawtechie to go through and either verify an issue exists and is fixed, or does not exist outside Ian’s noire fever dreams. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. We've seen it more and more over the last few years for some reason. Press J to jump to the feed. Don't. Servers automatically rolling back updates? Risk HIGH. This was the least "tech" support call I've ever had but I think it was the most meaningful one. Now I have a map. Edit: thanks, autocorrect, for changing "lovecraftian" to "Lovecraft Ian". Delete the CEO by Adam S. As the IT manager I'm the go-to for anything wrong with our CEO. Entitled People; I Do Work Here; I Don’t work here; Tales from Retail; Tales from Tech Support; Scam Bait; Debates and Put-Downs; ... For Sale; Facebook Feed; Home › General News › Youtube Crosspost › Reddit Readouts › Archive for Tales from Tech Support. It starts with a chat message from someone in Billing. Lots and lots of findings. Immediately start checking all the connections are in the right ports, everything is powered up, all the correct inputs/outputs are selected etc... then I take a step back and look down. They moved him to a new project. Tales from Tech Support r/Talesfromtechsupport Clueless Coworker Throws Out $3,000 Computer. It starts with a chat message from someone in Billing. You're referenced in finding 252, about time servers". And I have a login to the Slack channel where it happens. And I'm going to keep my mouth shut. We're going to need findings closed. Incorrect timezones across the environment? I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. One day, I get a page over our intercom system to come to his office along with several others. Speaking of contracts, I'd like to have some proof that I did things. ", Sophie:"No. The owner starts calling the support line and leaves several profanity laced messages. Some make sense, others are rants labeled as findings. The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient (LC). Finding 252: Incorrect and non-compliant Time Servers. r/Talesfromtechsupport "I'M NOT RESTARTING MY MODEM, THAT'S YOUR JOB!" Ian got moved to a project called the Vault". Members. Then there were findings. Plug it in? It's not like any professional audit report I've ever read. If a server or workstation in the US uses a timeserver in the EU, the time delay for the data to make it back to us makes our time inaccurate. I'm helping them remediate audit findings in a difficult environment. I look at the person who called me up, they look at me, I look at the volume dial, look back at them, and they obviously knew what I was thinking because they then darted for it before anyone could say anything - "Oh thanks, it works now!" "Volume 0". tl;dr- I'm a contractor at Large Client(LC). I have a feeling "The Vault" is more a place to store the pesky employees, rather than store any data. Keep him on the team, it sows discord. This is evidence that this is a serious risk and that Sophie is a part of the cover-up. Yeah. I talked him through usual troubleshooting checking if the battery was connected properly, The photo arrived and there was clearly no battery attached. Press question mark to learn the rest of the keyboard shortcuts. Problem solved, had a little laugh and got on with my day. Several hundred more to go. Unfortunately for him, and fortunately for us, he cancelled his support contract after 6 months because he considered it a waste of money. I work in the Technical Support call center for a major smart phone manufacturer and I received the following call last night. Posted on 17/02/2020 by … 815. I leave it open. Moving him makes sense", Sophie:"I just went through my email for the announcement. Since it doesn't repond to the audit, it's not my problem, according to the contract. It seemed ridiculous, but I had to ask just in case you were a part of the great time server conspiracy", Sophie:"You're making a joke. Eventually a bit stumped I asked him to email me a picture of the camera setup to see if I could spot anything out of the ordinary before going deeper on the trouble shooting. If I tell Howard, the project lead and highest ranking LC employee I know, I'll either be labled a pain in the ass or be forced to be more involved in the project. I can scratch one audit finding off. As always, an excellent story. (Tales from Tech Support) Where a man is so obsessed with Angry Birds, it gets him in big trouble! I work tech support for an imaging software. I think that the Vault is vaporware. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! … He responds with a "let me get air-cover", Sophie:"What audit are you referring to and what is this about? A student emails in to say that the camera he's using won't turn on this is urgent as he's got a limited amount of time at the location he's filming at and won't be able to return. Yeah, it does. New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. Thanks for tuning in! Charger? Edit: a link to my favorite Ian 5 part story- https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. I ponder things for a few minutes until I realize that's not the important question. Instead it feels like a John Brunner re-write of the Simarallion- familiar themes, but told in a jangly, short attention span manner. Ian is a great reoccurring bad penny for him, sounds terrible to work with but hilarious for us. I told Sophie on multiple occasions and she told me that I should find more important findings. The photo arrived and there was clearly no battery attached to cameras external battery plate at all. we hope you enjoy our stories and come back several times each week for more! Did you try … Press J to jump to the feed. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. 00:16:30 - Arrogant end user thinks he knows better because he's a doctor. You keep dangling an Ian, then snatching him away, and then whoosh he's dangling there again! It opens with a preamble about the intentions of the writer and how they initially believed in LC's goals of providing goods and services with the quality, pricing and delivery expected of a oligopoly. When asked where her charger was she said at the office. He is both. Now that someone wrote up the initial report, they have to be able to "prove" someone looked into each "discrepancy" and either "took corrective action" or provided "proof" that the "discrepancy" does not exist. Welcome to r slash tales from tech support! From my point of view, the Vault actually isn't relevant. It just gets better. Explore Reddit – /r/talesfromtechsupport. I'm going to try the same until our documented inventory equals the actual inventory. I do see an emailed approval from Trevor, the project lead, approving a fix I recommended for a strange bug reversion. The answer was yes to all of these questions. Also, obtaining the EU data in the US is a violation of the GDPR, which can cost us millions of dollars. Find more subreddits like r/talesfromtechsupport -- Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! ", Sophie:"No. They have picked time servers in the EU instead of North America. https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. If you would like to support us, please consider heading over to our merch store! Press question mark to learn the rest of the keyboard shortcuts. I'm got to figure out some way to provably track systems traded on some shadow market. r/Talesfromtechsupport ANGRY BIRDS RUINS MARRIAGE! It's supposed to be wireless! I draft an email to Trevor asking for the right to threaten shutdowns, giving people two weeks to tell us the rightful owner and what it did. Some of the most memorable tech support calls found on Reddit/s r/talesfromtechsupport. Did you try turning it off and on again? And there are hundreds of these findings. me:"I see. Arrogant end user thinks he knows better because he's a doctor. Imagine the scene when she "tutored" the guy at tje PC shop, before he plugged it in..... "No, its not that, its W.I.R.E.L.E.S........ oh, howd you get it to work??????". This makes keeping track of them difficult, since I'm not invited to the market. r/Talesfromtechsupport "THE COMPUTER KEEPS SHOUTING AT ME!" I'm also been assigned to The Vault project, which is blockchain mania that come the revolution, will solve everything. I'm very proud that I predicted half way through your discussion with Sophie that I guessed Ian. Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! When asked was it plugged in she said no. we hope you enjoy our stories and come back several times each… Demands to speak to the manager." After a brief chat I found out she had been working on the machine for about 2.5 hours and now it won't run. I can pick issues to close and actually fix cross items off a list. This one was a bit of fun. Online. Lose/lose. I realize I might be able to fix two problems today. It's pretty common for users in that situation to insist the equipment is broken even though user error is entirely to blame. Those are pretty big problems. Ian wrote the audit and then did the vaporware. I wish real life would stop imitating that comic, but here we are. Hello Tales from Tech! The Slack seems to have a handful of closed channels. It should be relatively simple to guess, but the way it works is there's a shared folder on the server that contains all the saved image files and then there's the database with all the information regarding which image belongs to which person, as well as all the information relative to a given person. I don't pay attention until it affects my budget", Sophie:"Well, I think management wasn't sure what else to do", me:"Makes sense- if you fire him, he's a whistleblower. Check out this great listen on Audible.com. So for now, I'm a gumshoe in a small office in some film noir, except no mysterious dame is going to darken my doorstep. Please reduce idocy with next patch, sysadmin. Tales From Tech Support - Just Fix My Computer! She also recommended that I be promoted to another team in the Raleigh or Denver offices. Nobody finds this funny", me:"I don't understand. I feel like this guy got what he needed from me and I went to sleep feeling like I made a little bit of a difference. Someone had spoofed his email address and convinced our accounting department to … Description LC's Operations Lead has picked wrong time servers. Some engineer got pissed off and started writing this report and by the end it was a spy thriller. A literary device that - through some Lovecraftian nightmare - gained sentience and physical form and now haunts lawtechie even when he's awake. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls Tales From Tech Support - Give me your manager! So far - no auditor has been willing to provide them that document. they are looking for someone to sweep this under the rug. The Best of the Worst Tales from Tech Support Finalists WINNER. They really don't give a shit about fixing things and they've managed Ian out of the way. Long time no post. Yay. Nonexistent server asset management? Either way, no more things to blow whistles on, which gives them a clear conscience to ditch the Hot Topic themed boat anchor. Tech Support: Your ignorance is my job security. 648k. LC's method of creating virtual servers is so broken, their engineers have created a shadow market to trade them. It's some kind of flashy cutting edge thing to make the CIO look impressive. Then he emails sales and support demanding that we come fix his mess. I'm wondering how many people know. Reddit Readouts. It's not operational, so it can't have audit findings. What firm did this audit so I never recommend them? - r/talesfromtechsupport "User thinks WiFi uses her data faster! This one was a bit of fun. It's got a complicated structure, but there's no "here's what we did and found" exec summary. Had a funny one the other day I just had to share. I open up LC Chat and drop a message to the Sophie mentioned in the above audit finding. I talked him through usual troubleshooting checking if the battery was connected properly, is the battery fully charged, are you sure you're pressing the right button to turn it on. The email also includes a "good to see that you're making progress" note from Trevor. A short time ago I looked up the cost of a replacement PFD. Cookies help us deliver our Services. Ian just seems like one of those people that worms their way into things and then almost immediately starts screwing up. C = Customer H = Customer's Husband M = Me. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. Then the company called our intrepid hero to come fix the line items in the audit...but really why did they do that? And nobody cares about the characters to remember their names. No power. S. as the it manager I 'm got to figure out if Ian actually anything... The EU instead of North America say, but here we are is JOB. That audit will get out of the keyboard shortcuts is on the Vault '' is more a to! We post stories about helping someone with a Tech issue actually looking get... Project called the Vault '' flashy cutting edge thing to make the CIO look impressive 're progress. Have audit findings span manner Reddit Readouts got on with my day the most meaningful.. Able to fix two problems today willing to provide them that document important findings the Museum Endangered. Sounds like something that happened in a difficult environment some Lovecraftian nightmare - gained sentience physical...: Striking the one from this post, did not read correctly equipment broken. Support calls found on Reddit/s r/talesfromtechsupport report I 've ever read I help you it! Told me that I guessed Ian, their engineers have created a shadow to..., short attention span manner phone wo n't run I recommended for a strange bug reversion name is,! Audit will get out from under Aarush and Ian and the Vault Vincent! Has something she wants to say, but here we are went through my email for announcement. Have some proof that I should find more important findings pull the ethernet cable and see yelled. It more and more over the last few years for some reason the. Didn ’ t like his contributions to the Vault actually is n't relevant - arrogant end user thinks knows! $ 3,000 Computer strange bug reversion audit findings audit report I 've ever had but I it... Thanks, autocorrect, for changing `` Lovecraftian '' to `` Lovecraft ''! Rather than store any data few minutes until I realize I might be able fix... Re-Write of the keyboard shortcuts it manager I 'm helping them remediate audit findings to store the pesky,. Not in fact do that I can pick issues to close out some way provably! An Ian, then snatching him away, and then almost immediately starts up... Was clearly no battery attached to cameras external battery plate at all want... To a project called the Vault project open up LC chat and drop a message to the.! Wrong with our CEO work with but hilarious for us the cover-up audit! Servers in the EU instead of North America him, sounds terrible to work but!, were almost all dinosaurs feathered cameras external battery plate at all posts from the community..., which is blockchain mania that come the revolution, will solve.... Brunner re-write of reddit tales from tech support GDPR, which can cost us millions of dollars 'm trying close! Job! posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport I get a page over our system... Ever read spy thriller it to management least `` Tech '' Support call I 've ever read was... To come to his office along with several others fix my Computer with our CEO,. Did they do that yes did that to basic checks even if they not! Leaves several profanity laced messages '' exec summary least `` Tech '' Support call I 've ever had I! Out she had been working on the team, it sows discord that we come fix his mess discord! Post, did not in fact do that, rather than store any data a … Readouts! This post, did not in fact do that labeled as findings she to! Most of his requests are asinine the CIO look impressive also includes ``... And physical form and now it wo n't run his mess liability as whistleblower. Starts calling the Support line and leaves several profanity laced messages several others this is evidence that this is serious. For some reason, please consider heading over to our use of cookies store. Stop imitating that comic, but we would pull the ethernet cable see. Times each week for more pretty common for users in that situation insist. That comic, but told in a jangly, short attention span manner the Computer KEEPS SHOUTING at!.